Experience:
MRL PHARMACEUTICAL, INC.
Information Services Manager
Manage the day-to-day operations of information services department. Includes management of the Help Desk, production network and enterprise management. Supervise 9 IT personnel to handle data collection, PC installations for an infectious diseases tracking database. Reports to the Vice President of Information Systems. Served as a Technical Support Analyst for potential participants for the TSN database. Implemented Computer Associates Unicenter TNG, Asset Management, Software Delivery, Advanced Help Desk, Advanced Antivirus (InocuLan), Advanced Storage Option (ArcServe), and integrated all the above options. Responsible for HW/SW inventories, desktop application support, video-teleconferencing, laptops and procurement. Responsible for the administration and managing of consultants, and maintenance contracts to comply with Service Level Agreements. Developed Standard Operating Procedures for the Help Desk, laboratory information system interfaces as well as corporate IT policies. Provides Tier II and III support for PC and application software issues.
UNITED STATES AIR FORCE
Chief, Laboratory Information Systems
Malcolm Grow Medical Center
Andrews AFB, Maryland
Plan and implement systems, maintain and troubleshoot Microsoft Office software, PC hardware, develop management databases, develop computer-based training using MS Power Point and Access. Proficient in various application software including Microsoft Windows NT 4.0, Windows 98, Windows 95, Windows 3.1, MS-DOS, Office2000, Internet Explorer 5.0, Corel WordPerfect 7, Quattro Pro 7, Presentation 7, CorelDraw, Visio, Netscape Communicator 4.5, Adobe PageMaker 6.5, Lotus 123, Solomon Accounting Software, and Novell 3.11. Installed a UNIX based Informix driven military proprietary software for the Defense Blood Standardization System. Performed routine tape backups and audited archives for quality assurance. Developed system interfaces for CoPath (Dynamic Health Systems) and Corporate Information System by (CliniComp) to the Composite Health Care System. Oversaw patient and results files for the health management system of the medical center. Standing member of IT planning and procurement committee. Although not working as an administrator currently, familiar with the Novell NDS, Groupwise 5.2 and NT environments. Contributor to medical center IT newsletter on various computer topics. Instructor for CPR, medical readiness field trainer, laboratory safety, electronic and information security trainer.
ARMED FORCES DNA IDENTIFICATION LABORATORY
Manager
Armed Forces Institute of Pathology
Rockville, Maryland
Oversaw the planning and inception of the laboratory. Sought and obtained congressional approval for defense funds for full accounting of Korean and Viet Nam war remains. Managed annual budget of \\$1.5 million. Interfaced with contractors to design and build the state-of-the-art forensics laboratory. Procured over two million dollars of laboratory equipment and was responsible for contracting and hiring 70 scientists and support personnel. Acting Information Officer due to knowledge in computer hardware, Ethernet, fiber optics, Cat5, Bus topologies; interfaced numerous scientific instruments for data collection and warehousing. Worked with Hewlett Packard contractors to deploy LAN and WAN with Novell NetWare on Ethernet via fiber optics with heterogeneous PC and MAC platforms, connecting scientific instruments with several servers to distribute data for analysis. Set-up T1 WAN connections with the main network server in Washington D.C. Networked PowerPC systems via AppleTalk protocol and setup a document publishing system with a Canon Laser/Printer/Copier. Managed network printer. Administered the LAN and AT&T Merlin telephony system complete with voice mail and PBX.
USAF CLINICAL LABORATORY IMPROVEMENT PROGRAM OFFICE (CLIPO)
Consultant
Armed Forces Institute of Pathology
Washington, D.C.
Developed the CLIPO in response to the Clinical Laboratory Improvement Amendment, 1988. Managed over 125 USAF clinical laboratories with over 2500 lab personnel in maintaining College of American Pathologists (CAP) accreditation, provided method improvements, monitored external proficiency surveys, developed and maintained an electronic BBS, kept data and electronically warehoused over two years worth of clinical proficiency surveys. Administered the Air Force cholesterol and HIV programs. Setup document archival system using the Canon Canofile250 desktop system and interfaced the system with a Magneto Optical Disk jukebox. Provided staff assistance for troubleshooting management areas. Assisted with all aspects of the Society of Armed Forces Medical Laboratorians annual conferences. Developed personnel matrices for USAF clinical laboratories.
CLINICAL LABORATORY SERVICES
Manager
43 Strategic Wing, Medical Group
Andersen AFB, Guam
Overall director of the clinical laboratory, managed seven laboratory technicians, acquired first ever CAP accreditation, named Superior Performer for the USAF Inspector General inspection. Updated all standard operating instructions, managed personnel workload and work hours, responsible for all supply procurement and customer relations.
CLINICAL LABORATORY
Technician
Canon Hospital
Canon AFB, New Mexico
Analyzed body fluids for diagnoses of diseases for health care providers. Performed routine chemistry, hematological, serological, and microbiological procedures. Provided transfusion services for surgical and OB wards, collected blood samples by phlebotomy techniques. Maintained Quality Control and administered a quality assurance program. Input analyzed data into hospital information systems computer.
Contact Ko
Education:
MICROSOFT CERTIFIED SYSTEMS ENGINEER (MCSE)
Kajax Advanced Technical Training Center (CTEC)
Arlington, Virginia
Certified in Windows NT Workstation, Server 4.0, Networking Essentials, Microsoft TCP/IP, Server in the Enterprise and Microsoft Exchange 5.5. Completed Microsoft’s Train the Trainer Course and A+ PC Technician Course.
AUTOMATION RESEARCH SYSTEMS CERTIFIED CISCO TRAINING PARTNER
Attended the Cisco Certified Network Associate Interconnecting Cisco Networking Devices course
ASSOCIATES, APPLIED SCIENCE, LABORATORY TECHNOLOGY AWARDED 1990
Community College of the Air Force
CERTIFICATION, MEDICAL LABORATORY TECHNICIAN
School of Health Care Sciences
Sheppard AFB, Texas
Ko's E-mail
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Selected Computer Skills:
* Familiar with MUMPS language, Composite Health Care Systems (CHCS), IBM DB2 SQL, and LINUX.
* Planning on continuing education with CISCO Internet systems and seeking B.S. degree in Information Management Systems. Actively pursuing Microsoft MCT and CompTIA A+ certifications.
* Can diagnose and troubleshoot PC hardware problems.
* Excellent public speaker, able to present and deliver training and marketing presentations.
* Completed Stephen Covey’s Seven Habits of a Highly Effective Person.
* Fluent in Japanese and conversational Spanish
* Certified Cardio-pulmonary Resuscitation Instructor (Current certification) American Heart Association
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